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September 30, 2023Title: Custom Integration and API Calling with Weboohs on Zapier and Make.com
September 30, 2023Project Title: Zap Trigger for SLA Monitoring and Slack Notifications
Case Study
Introduction
In this project, we were tasked with creating a Zap that would trigger another Zap at specific hours during weekdays (excluding weekends). The secondary Zap would query a PostgreSQL database to check for SLA (Service Level Agreement) breaches and, based on the information, send notifications on Slack. This two-step automation ensures timely SLA monitoring and notifications without human intervention.
Overview
The primary objective was to create a schedule for triggering the secondary Zap at specific hours on weekdays. The secondary Zap would then access the PostgreSQL database, perform queries to check for SLA breaches, and notify the relevant teams on Slack as needed.
Primary Zap - Schedule Trigger:
- Hourly Trigger: The primary Zap is scheduled to run every hour during weekdays (Monday to Friday).
- Time-Based Filtering: Before triggering the secondary Zap, the primary Zap includes a time-based filter to check if the current time is within the specified hours: 10 AM, 1 PM, 2 PM, 4 PM, 7 PM, and 8 PM.
- Weekday Filtering: The primary Zap is also configured to ensure that it does not run on weekends. It skips execution on Saturday and Sunday.
Secondary Zap - SLA Monitoring and Slack Notifications:
- Triggered by Primary Zap: The secondary Zap is triggered by the primary Zap when the time and day conditions are met.
- Database Query: The secondary Zap connects to the PostgreSQL database and runs predefined queries to check for SLA breaches or other relevant data.
- SLA Breach Detection: Based on the query results, the Zap evaluates whether there is an SLA breach or other critical information that requires notification.
- Slack Notification: If an SLA breach or critical event is detected, the secondary Zap sends notifications to the appropriate Slack channels or users, including relevant information and details.
Project Benefits
This two-step Zap automation offers several advantages:
Scheduled Automation: The automation runs at specific hours on weekdays, ensuring timely SLA monitoring without manual intervention.
Time-Based Filtering: The Zap only triggers when needed, reducing unnecessary processing.
Weekend Exclusion: It skips execution on weekends, as SLA monitoring is typically not required during those days.
Real-time Notifications: SLA breaches are promptly detected and reported on Slack, enabling swift action.
Conclusion
The Zap Trigger for SLA Monitoring and Slack Notifications project demonstrates our ability to create intricate automation sequences to meet specific scheduling and monitoring requirements. By combining time-based and weekday-based filtering, we have designed a system that provides real-time SLA monitoring and notifications, improving operational efficiency and ensuring timely responses to critical events. This project showcases our commitment to utilizing automation to streamline processes and enhance communication.
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